Refund Policy

Summary

AI Council is a subscription service billed through Stripe. This policy explains cancellation, refund review, billing errors, failed payments, chargebacks, and how to request help.

We try to be practical: if a new customer paid and the service was not usable for their account, we will review the request quickly. If the account consumed significant credits or violated the Terms, a refund may be denied.

Subscription Renewal

Plans renew monthly unless canceled before the next renewal date. Canceling stops future renewal but does not automatically reverse charges that already completed.

If the Stripe customer portal is available for your account, you can manage renewal, payment methods, and invoices from the dashboard. If portal access is not available, contact Support with the account email.

Refund Window

You may request a refund within 7 days of the first subscription charge if AI Council was not usable for your account. Examples include checkout completing but credits not being granted, dashboard access failing, or API access being unavailable due to an AI Council system issue.

Refunds are reviewed case by case. Approval is not guaranteed and may depend on account activity, usage volume, support history, payment status, and whether the problem was caused by AI Council.

When Refunds Are Usually Not Available

• The account used a significant share of monthly credits.
• The request is for a renewal charge after the customer forgot to cancel.
• The account was suspended for fraud, abuse, policy violations, chargebacks, or exposed API keys.
• The customer submitted prompts, code, or data they were not allowed to submit.
• The issue was caused by a third-party outage, customer device setup, local firewall, unsupported integration, or incorrect endpoint configuration outside AI Council's control.

Billing Errors

Duplicate charges, incorrect plan charges, failed cancellations, or obvious invoice mistakes will be reviewed and corrected when verified. If a refund is approved, it will be processed through Stripe to the original payment method when possible.

Refund timing depends on Stripe, the card network, and the issuing bank. It may take several business days for a refund to appear after it is issued.

Chargebacks

Please contact support before filing a chargeback. Chargebacks can automatically restrict billing access, delay refunds, and require account review. If a chargeback is opened, we may pause the account while Stripe and the bank review the dispute.

How to Request a Refund

Open Support and include:

• Account email.
• Plan name and charge date.
• Stripe receipt or invoice ID if available.
• Short explanation of what failed.
• Whether you want cancellation, refund review, or both.