Help
Support
Use this page for account, billing, API key, checkout, dashboard, CLI, and council-review issues.
Include your account email, plan, where the issue happened, and a short description of what you expected versus what happened. Do not send full payment card numbers, passwords, private keys, or production secrets.
What to Include
- Account email and plan.
- Dashboard URL, API endpoint, CLI command, or integration where the issue occurred.
- Error message, screenshot, timestamp, and request ID if available.
- Whether the issue blocks signup, checkout, dashboard access, API review, credits, or billing.
- Steps to reproduce the issue if it happens repeatedly.
Billing and Refund Help
For checkout, subscription, invoice, refund, or customer-portal issues, include the account email, plan, approximate charge date, and Stripe receipt or invoice ID if available.
Refund requests are reviewed under the Refund Policy. If you need cancellation, say whether you want cancellation only or cancellation plus refund review.
API and CLI Help
For API, CLI, or local-hook problems, include the endpoint, command, operating system, tool version, error message, and whether the same API key works in the dashboard. Redact secrets before sending logs.
If an API key may have been exposed, rotate it immediately from the dashboard and tell support that the old key should be treated as compromised.
Security Issues
If you believe you found a vulnerability, exposed credential, authentication flaw, billing bypass, or data exposure, email support with "Security" in the subject. Include enough detail to reproduce the issue without harming other users or accessing data you do not own.
Response Time
Standard support is handled during US business hours. We prioritize account lockouts, failed paid checkout, missing credits after payment, production API errors, billing problems, and security reports. Enterprise support is handled according to the active plan or written agreement.